How to Use Conference Call Controls (Alpha)

Overview

Conference Call Controls provides a dedicated interface for managing teleconference operations in your Web Studio. This alpha feature gives you three essential control buttons to set up, start, and end conference calls with a specialized URL separate from your main Web Studio interface.

Prerequisites

Before accessing Conference Call Controls, ensure you have:

• A Web Studio with teleconference enabled
• A teleconference bridge already created for your event

Accessing Conference Call Controls

To access the Conference Call Controls interface:

1. Navigate to Event Admin → Advanced Settings → Teleconference Settings

2. Scroll to the Conference call controls (alpha) section

3. You’ll see a URL in the format: [your-web-studio-url]&conference-call=1

4. Click the copy icon to copy the URL, or click the external link icon to open it directly

5. Open this URL in a new browser tab or window

The Control Interface

When you open the Conference Call Controls URL, you’ll see a simplified interface with three main control buttons:

• Set up conference call - Prepares the teleconference bridge
• Start conference call - Makes the conference live
• End conference call - Terminates the active conference

These buttons become active or disabled based on the current state of your teleconference, ensuring you can only perform valid actions.

Setting Up the Conference Call

Before you can start a conference call, you must set it up:

1. Click the Set up conference call button

2. The button will display Setting up conference call… while the system connects the teleconference bridge to your Web Studio

3. Once setup is complete, the button changes to Reset setup

Resetting the Setup

If you need to reconfigure your conference call setup:

1. Click Reset setup (only available after initial setup)

2. The button displays Resetting conference call… while it disconnects the teleconference bridge and returns to the initial setup state

3. After reset, you can click Set up conference call again

Starting the Conference Call

Once setup is complete, you can start the conference call:

1. Look for the Start conference call button, which will have a pulsing animation indicating it’s ready

2. Click Start conference call

3. During activation, you’ll see Starting conference call…

4. When live, the button displays Conference call live with a solid indicator

Ending the Conference Call

When your event concludes or you need to stop the conference:

1. Click the End conference call button (only enabled when conference is live)

2. The button shows Ending conference call… while the system:

   • Disconnects all active teleconference participants
   • Stops the conference bridge
   • Returns to the setup state

3. After completion, you’ll see Conference call ended

Button States Reference

Understanding when each button is available helps you manage your conference call effectively:

Button State	What It Means	Available Actions
Set up conference call	Conference not yet configured	Click to initialize setup
Setting up conference call…	Setup in progress	Wait for completion
Reset setup	Conference is set up but not started	Click to reset configuration
Resetting conference call…	Reset in progress	Wait for completion
Start conference call (pulsing)	Ready to go live	Click to start the call
Starting conference call…	Starting in progress	Wait for activation
Conference call live	Conference is active	Participants can join
End conference call	Available during live call	Click to terminate
Ending conference call…	Ending in progress	Wait for completion
Conference call ended	Call has been terminated	Can set up again if needed

Best Practices

• Test Before Live: Use the Conference Call Controls to test your setup before your actual event starts
• Separate Window: Keep the controls open in a separate browser window for quick access during your event
• Monitor Status: Pay attention to the button states to understand the current teleconference status
• Reset When Needed: If you encounter issues, use the “Reset setup” function to start fresh
• Coordinate with Web Studio: The controls work in conjunction with your main Web Studio interface, so coordinate actions between both interfaces

Troubleshooting

Button is Disabled

If a control button is disabled (grayed out), it means that action isn’t valid for the current state. Follow the sequence: Set up → Start → End.

Setup Fails

If setup fails:

• Verify your teleconference bridge is properly configured in Event Admin
• Check that you have admin permissions
• Try refreshing the page and attempting setup again

Cannot Start Conference

If you cannot start the conference:

• Ensure setup completed successfully (button shows “Reset setup”)
• Verify you’re using the correct admin URL
• Check that no other errors are displayed in the interface

Participants Cannot Join

If participants report they cannot join:

• Confirm the conference call status shows “Conference call live”
• Verify dial-in numbers are correctly configured in Event Admin
• Check that participants are using the correct dial-in information

Related Articles

• Videosync Conference Call Feature - Learn about basic teleconference setup and configuration
• Web Studio dial-out to speakers - Dial out to speakers’ phones from Web Studio